Some Words About Us – Warmies

Warmies – founded on a straightforward premise: everyone should experience comfort in their everyday life.

Warmies stand out with their unique features. They are fully heatable, providing a soothing warmth that relieves stress and anxiety. Their incredible comfort and perfect weight distribution promote restful sleep and a positive sensory experience. These qualities make Warmies a must-have for anyone seeking comfort and well-being.

Furthermore – gently scented with natural organic dried Lavender sourced from growers in Provence, France, and all-natural grain filling to provide the perfect sensory experience.

From our beautiful designs to our luxurious fabrics, affordable pricing, and charitable endeavours, it’s no secret that Warmies are loved worldwide.

Warmies bring comfort to everyday life

We believe emotional well-being is foundational to living healthier lives. That’s why we designed products that deliver soothing warmth, weighted comfort, and a calming aroma to help relieve stress, ease anxiety, and promote better sleep in people of all ages.

  Warmies has been a trusted name for over two decades in crafting premium-quality self-care products. Our products are not just items; they are symbols of comfort and well-being that millions worldwide cherish. We are proud to continue our mission of bringing comfort and well-being to children, parents, and anyone needing a warm, comforting hug.

Warmies are not just about comfort but about making self-care effortless and accessible. They are easily heatable, providing therapeutic warmth whenever you need it. Pop them in the microwave and follow the instructions for a quick, easy self-care session.

The Warmies range features a variety of lovable plush toy animals. They are not just soothing and warm but also incredibly versatile. Whether you need a comforting hug, a warm companion, or a cool relief, our plush toys are designed to cater to your specific needs. They are scented with French Lavender and can be heated in the microwave or chilled in the freezer for warming or cooling relief!

The whole Warmies range, including the ‘My First’ and ‘Hugs’ collections, is also freezable! Put your Warmie in a bag and freeze it for a couple of hours overnight, and your Warmies will be ready for use.

Soothing Warmth

Exposure to heat can help lower blood pressure and heart rate amid stress. Warmies® are easily heatable, providing therapeutic warmth whenever you need it.

Warmies Rainbow Unicorn

Weighted Comfort

Warmies – Gentle pressure can help alleviate the symptoms of anxiety. Our products contain an all-natural grain filling for a relaxing, weighted sensory experience.

Warmies Sloths Hugs

Calming Aroma

Warmies – Research shows lavender can reduce nervousness and improve sleep quality. Our products contain the perfect amount of dried French lavender for easier bedtimes and more restful sleep.

Warmies Liher Hugs

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Warmies Liher Hugs

What can we do for you ?

Privacy policy

WHY DO WE NEED YOUR DETAILS?

To process and fulfil your order, we need to know your name, email address, phone number, shipping address, credit card number and expiry date. In addition, we may use the information to promote and market our products(via email). However, we will not do this unless we have your express, inferred or deemed consent. These emails will always include an ‘unsubscribe’ facility.

WILL WE DISCLOSE THE INFORMATION TO OTHERS?

We do not sell, trade or rent your personal information to other organisations. However, we do use other organisations to process and deliver orders, and they will have access to the information needed to perform these services. Still, we will not authorize them to use your information for other purposes.

COOKIES

Our website uses a technology called cookies. Cookies are small text files used to recognize repeat users and facilitate your ongoing access to and use of the site, which helps us provide you with a better experience during your use of our website. You may configure your web browser not to accept cookies, although you may experience a loss of functionality.

SECURITY

We take security seriously and have taken steps to ensure your personal information is secure. We use secure servers and industry-standard data encryption whenever we receive or transfer your information online. However, we accept no responsibility for any loss, misuse, unauthorized access or disclosure, alteration or destruction of personal information you submit.

PAYMENT SECURITY

When you place orders online, we use a secure server that encrypts all your personal information before sending it to us to prevent unauthorised access to your information. We do not store credit card details on our website.

STATISTICAL ANALYSIS

We reserve the right to perform statistical analysis of user behaviour to measure interest in and use of the site. We only take aggregated data from these analyses, never individual details.

CHANGES TO SECURITY/PRIVACY POLICIES.

Our policy is intended to provide you with a safe and secure shopping experience. However, we reserve the right to change, modify, add or remove portions of our Privacy & Security Policy at any time without prior notice.

Delivery

Enjoy FAST Delivery with Warmies

We proudly offer all our AU customers a fast and efficient delivery service across our entire product range.

  Here’s everything you need to know about our delivery.

 We offer FREE DELIVERY to everyone who places an order over $100.

  • All orders received before 4:00 pm Monday to Friday will be processed and despatched the next working day. This may vary in our peak times.
  • Orders received on Saturday, Sunday or Bank Holidays will be processed and despatched the next working day.
  • We use DPD Carriers for all our deliveries.
  • We only ship to the AU.
  • We may need 48 hours to despatch your goods during peak trading periods.
  • We cannot cancel or edit orders once they have begun to process.
  • At this time, we can only ship to one address per order.
  • All orders require correct details on the shipping address for prompt delivery.
  • Shipping fees are non-refundable.

 

We want you to be delighted with your product and its delivery.

 In the unlikely event that the goods are no longer available, they are out of stock, or we have made a pricing mistake on the goods or the delivery cost, we will contact you with the correct details or offer to supply you with alternative goods. You may then cancel your order or re-confirm the order based on the correct information.

 Don’t hesitate to get in touch with us, and we will be delighted to help!

 

If you have any questions about your delivery, please give us a call at (03) 9465 3130 or email our friendly customer service team at sales@warmies.au

Returns

We want you to be delighted with your Warmies®, but we understand that not every love story is meant to be. Our simple 30-day* return policy makes it easier to say goodbye.

  • Step 1: To begin a return, contact us using this form.
  • Step 2: Securely pack your unused Warmies® into a box to protect them from damage on their journey back to us. Be sure to include your return number so we can process your refund.
  • Step 3: Address the return package to:

Warmies
38 Bellevue Crescent, 3072 Preston, Melbourne, Victoria, Australia

*Please note that we only accept returns within 30 days of purchase. Returned items must be unused with all tags still attached.

You will receive your refund using the same method you used to make the purchase.

All returns are made at the consumer’s cost; we do not offer a free returns service. 

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